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    COMMUNICATION: Do our agents explain our policies and answer your questions?

    TIMELINESS: Were your calls returned and questions answered in a timely manner?

    KNOWLEDGE: Did our agents provide you with accurate and sufficient client information?

    OVERALL: How would you rate the overall service of our agency?

    Have you visited our office?
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    Have you visited our web site in the past?
    YesNo

    What type of insurance do you have with us?
    YesNo

    How long have you been with VIP?

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