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    COMMUNICATION: Do our agents explain our policies and answer your questions?

    TIMELINESS: Were your calls returned and questions answered in a timely manner?

    KNOWLEDGE: Did our agents provide you with accurate and sufficient client information?

    OVERALL: How would you rate the overall service of our agency?

    Have you visited our office?

    Have you visited our web site in the past?

    What type of insurance do you have with us?

    How long have you been with VIP?