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COMMUNICATION: Do our agents explain our policies and answer your questions? ExcellentGoodFairPoor
TIMELINESS: Were your calls returned and questions answered in a timely manner? ExcellentGoodFairPoor
KNOWLEDGE: Did our agents provide you with accurate and sufficient client information? ExcellentGoodFairPoor
OVERALL: How would you rate the overall service of our agency? ExcellentGoodFairPoor
Have you visited our office? YesNo
Have you visited our web site in the past? YesNo
What type of insurance do you have with us? YesNo
How long have you been with VIP? Under 1 Year1-3 Years3-5 Years5+ Years
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