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    COMMUNICATION: Do our agents explain our policies and answer your questions?

    TIMELINESS: Were your calls returned and questions answered in a timely manner?

    KNOWLEDGE: Did our agents provide you with accurate and sufficient client information?

    OVERALL: How would you rate the overall service of our agency?

    Have you visited our office?
    YesNo

    Have you visited our web site in the past?
    YesNo

    Do you have insurance with us?
    YesNo

    How long have you been with RPM Insurance Services?

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